Emily Martinez

HARD SKILLS

• Create detailed network diagrams and documentation for logical and physical topolgies.
• Experienced in using packet anlayzers such as Wireshark for traffic inspection and network diagnostics.
• Hands-on experience repairting and replacing components in computers and mobile devices; able to disassemble, diagnose, and reassemble smartphones and laptops.
• Proficient with Linux environments, including system navigation, configuration, and troubleshooting; comfortable working across multiple operating systems to diagnose and resolve issues.
• Experience configuring and managing pfSense and Palo Alto firewalls.

SOFT SKILLS

• Explaining technical information clearly to non-technical users, writing explicit documentation, and collaborating with teams.
• Keeping clear records, writing instructions, and updating knowledge bases or configuration notes.
• Comfortable learning new tools, operating system distrobutions, and new procedures as technology evolves.
• Troubleshooting can be repetitive, and users can be frustrated: patience is a major asset of mine.

WORK EXPERIENCE

• Assit with setup and maintenance of network devices and local workstations.
• Perform standard hardware and software troubleshooting on mobile devices such as laptops and cellphones.
• Perform diagnostics and basic torubleshooting for hardware and software issues.
• Participate in creating network schematics and monitoring network performance.

• Delivered excellent customer service in fast-paced environment.
• Operated POS systems and managed transcations with accuracy.
• Developed strong communication and teamwork skills under pressure.

EDUCATION

Gwinnett Technical College - Cybersecurity Diploma (current student)
Aug 2023 - May 2026 (est. date of graduation)

Currently pursuing CompTIA Network+ certification